CruiseBase Back Office Platform

A Comprehensive Customer Management Reporting System

TravTech's Back Office Platform application is the industry's most comprehensive internet-based cruise customer management and reporting system. Whether you have 2 or 2,000 agents, Back Office Platform can scale to meet your needs. The system provides pre-packaged reports including sales summaries, vendor reports, profit reports, and more.

The system allows for invoice quality control, reconciliation, document tracking and more. Armed with an enormous database of sailings and itineraries, it virtually eliminates the most common agent errors through auto completion mechanisms. Finally, as the name "Back Office Platform" implies, it is very simple to use!

Agent Benefits

  • Integrated quality control to reduce agent errors
  • View and manage new leads as generated on the consumer booking engine
  • View and manage offline cruise requests as generated on the consumer booking engine
  • Create or modify manual invoices for inventory that is not available on-line
  • Add administrative or service fees to the Back Office Platform invoice
  • Includes the Back Office Platform and its powerful Cruise Search (CS) module, allowing Back Office Platform users to manage customers and book cruises from just one platform

Customer Management Platform

  • Client profiles can be retrieved by name, phone number, ship, sailing date, and confirmation number
  • Maintains all client and passenger data for fidelity programs and retrieval
  • Collects and sorts all email inquiries and places these leads in selected agent queues
  • Promotional mailing lists and email listings can be easily obtained for marketing purposes
  • All client information is encrypted and stored in a secure database

Reporting and Reconciliation

  • Fully integrated system allows for full reconciliation of all cruise bookings
  • Automatic vendor receipt reconciliation through Paymode-X (used by most major cruise lines)
  • Automatic Insurance reconciliation
  • Cash flow management reports
  • Vendor receipt reports
  • Vendor payment reports

Quality Control Management

  • The quality control functionality allows for online consumer bookings to automatically be quality controlled against cruise line data to ensure accuracy and avoid issues.
  • Agencies can also apply quality control requirements to flag some or all agents as requiring invoices to be quality controlled.

Vendor Selection Options

  • With Agency Select agencies have the option of choosing which vendors to offer in both the agent and consumer cruise searches
  • Agencies also have the option to set their own online discounts by cruise line, ship, sail date, destination or cruise length

System Security and Access Levels

  • CruiseBase enables managers to assign user access levels for a variety of functions at the individual user level including allowable discount levels, report access and more.
  • Data Encryption Standard (DES) is employed for encrypting all user and agent information and all transactions are PCI compliant and all servers are firewall-protected.